Our warehouse is located in Spain. We use the services of several couriers. The list of available couriers depends on the country. You can choose the courier on the checkout page. Usually it is GLS or “Spain Post” (Correos). However, Fedex, UPS, and DHL are available in some countries.
Charges may vary depending on the country and the number of records in an order. We are working hard to keep shipping cost as low as possible while keeping high-quality packaging. In addition, each package is covered by insurance.
In the shopping cart and on the checkout, you can use a shipping cost calculator. Place the desired item in the shopping cart and enter the shipping address, including zip code. In response, the form will calculate the shipping cost.
The amount of VAT added for intra-EU deliveries depends on the destination country. Each country has its own VAT rate. However, it typically ranges between 18 and 25% of the total order value, including shipping cost.
Once you have selected your destination, a VAT line will automatically be added to the calculation form. At the end, you will see the total price to be paid. We do not charge any additional fees or commissions.
- Email a photo or video of the damaged product to [email protected].
- Once damage is confirmed, we will email a prepaid return label to you. Send the product back in its original packaging or whatever package box you have handy.
- As soon as you drop it off with courier, contact us ASAP so we can send a replacement or make a refund. Your replacement will get sent out in 1-2 business days. If the product is defective or damaged, OST Vinyl will refund for return shipping.
Check your tonearm to make sure you have everything balanced correctly. Check for tutorials for your specific turntable model on YouTube. Clean the record with a brush, a soft cloth or a cleaning machine. Keep in mind that factories that produce vinyl also produce dust, so it is virtually unavoidable that some might make its way into your package before it is shrink-wrapped.
If you are still experiencing problems after trying these tips, you may actually have a defective record and should return it to us. Email us about the problem at [email protected].